Job Description

Advisor Comp Solution Professional - Service

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (NASDAQ: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Advisor Comp Solution Professional - Service is responsible for assisting with inbound calls as well as researching and resolving cases regarding compensation inquiries received via phone and email. This role partners closely with other teams within Client Compensation and related business units to research and resolve issues.

Responsibilities:

Fielding inbound calls and proactively asking probing questions to offices to assist with full spectrum of inquiries.

Researching and following through to resolution on cases created from inbound calls and emails.

Assuming ownership of complex situations, setting expectations, and taking appropriate actions to resolve inquiries in a timely manner - such as initiating outbound calls and emails to third-party sponsors and carriers.

Supporting teammates and the department on other compensation tasks and activities such as training and backup to staff. Also, assisting in the training of new hires and fielding complex inquires received via phone and email.

Assisting with initiatives to improve and enhance the Advisor experience while positively impacting the broader LPL organization.

Providing consultation to offices and internal business partners to educate on commissions structures.

Educating and consulting with advisors and their staff on the use of technology and reporting any issues to increase efficiencies.

Outreaching to advisors proactively and on time in regard to sensitive activities - such as billing events, tax season prep, etc.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

Bachelor's Degree

Proficiency in Microsoft Office (Excel and working with Pivot Tables)

Core Competencies:

Proven success working in customer service related field

Understanding of the advisor role

Organizational and critical thinking skills

Strong verbal and written skills

Excellent phone communication and listening skills with a focus on understanding each advisor's unique needs

Preferences:

2+ years in operations or comparable experience in the Financial Services Industry

Ability to research and problem solve advisor requests while providing a solution and prioritizing workload

Excellent phone communication and listening skills - with a focus on understanding each advisor's unique needs

Bachelor's degree in finance

Securities Industry Essentials (SIE)

Pay Range: $18.35-$30.59/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team.

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential.

• Unified Mission: We are one team on one missiontaking care of our advisors so they can take care of their clients.

• Impactful Work: Our size is just right for you to make a real impact.

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds.

• Community Focus: We care for our communities and encourage our employees to do the same.

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home.

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.

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