Job Description

Job Description

Job Description

We are a thriving, fast-paced medical and aesthetic practice specializing in Ear, Nose & Throat (ENT) care and aesthetics. Our team is dedicated to providing compassionate, patient-centered care using the latest medical technology and aesthetic innovations. We’re looking for a dynamic, detail-oriented Medical Office Manager to lead our administrative operations and ensure smooth day-to-day functioning of the practice.

Position Summary:

The Medical Office Manager is responsible for overseeing all non-clinical aspects of our busy ENT and aesthetic practice. This includes staff supervision, patient scheduling and flow, billing coordination, compliance management, and enhancing the overall patient experience. The ideal candidate is proactive, highly organized, and experienced in managing both medical and aesthetic operations in a fast-paced environment.

Responsibilities:

• Office Management & Operations:• Oversee daily operations

• Maintain smooth patient flow and clinic efficiency

• Monitor and manage inventory and ordering of medical and aesthetic supplies

• Ensure compliance with HIPAA, OSHA, and other regulatory requirements• Staff Supervision & HR:

• Create staff schedules and monitor performance• Conduct regular staff meetings and performance evaluations

• Patient Relations & Experience:

• Resolve patient concerns and service issues promptly and professionally

• Ensure a high standard of patient satisfaction and service across all departments

• Develop and enforce office policies and customer service protocols

• Billing & Revenue Cycle:

• Oversee insurance verification, billing, and collections

• Coordinate with billing team to ensure accuracy and timely reimbursement

• Review monthly financial reports and identify opportunities for improvement

• Marketing & Growth Support:

• Collaborate with marketing staff to promote ENT and aesthetic services

• Support provider outreach efforts and patient retention initiatives

• Monitor online reviews and maintain a strong reputation across platforms

Qualifications:

• 3+ years of experience managing a medical office, preferably in ENT, dermatology, or aesthetics

• Proven leadership and team management skills

• Solid understanding of medical billing, insurance claims, and EMR systems (e.g., Modernizing Medicine)

• Exceptional organizational and communication skills

• Ability to multitask, solve problems independently, and thrive in a fast-paced environment

• Familiarity with aesthetic treatments (injectables, lasers, skincare) a strong plus

Preferred Traits:

• Energetic and calm under pressure

• Tech-savvy and efficient with practice management software

• Focused on delivering exceptional patient and staff experiences

• Financially literate and comfortable working with metrics and budgets

Compensation & Benefits:

• Competitive salary commensurate with experience

• 401K/ Profit sharing

• Health insurance

• Paid time off and holidays

• Discounts on aesthetic treatments

Apply Today to join a supportive and innovative team that’s passionate about patient care and excellence!

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