Job Description

Job Description

Job Description

CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. Our vision is a healthy and empowered community for generations to come.

Position Summary:

The Practice Manager, directed by the Senior Director of Health Center Operations, serves as an integral member of the operations and CCI health center leadership teams. The Practice Manager is responsible for managing and supervising the operational and administrative functions, activities, and projects. Responsibilities include managing, planning, and coordinating the overall operations of the health center, including supervising all administrative staff, managing PTO and schedules for the site, billing and collecting procedures, and monitoring the delivery and efficiency of patient services. The Practice Manager will work with Medical Directors to ensure the effective and efficient operations of the health center.

As a member of the health center’s integrated care team the Practice Manager will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient-centered, coordinated patient care:

Financial Management

• Collaborates on fiscal management of the site budget, emphasizing service utilization and profitability through optimizing visit volume and cost control.
• Reviews and interprets revenue cycle management reports, utilization reports, and trends to inform decision-making.
• Oversees procurement and purchasing processes for medical supplies, medical equipment, and office materials.
• Provide evaluation and recommendations for medical equipment purchases.
• Work in collaboration with Medical Leadership to purchase and inventory vaccines and medications.

Operational Management

• Manages and coordinates all administrative and business operations to ensure efficiency and alignment with organizational goals.
• Supervises scheduling for clinicians and clinical support staff, ensuring effective operations and optimal patient access.
• Ensures accurate and timely timekeeping for payroll while minimizing overtime through efficient scheduling and regulating staff time off.
• Monitors and maintains health center facilities, coordinating IT, telephone support, and facility repairs as needed.
• Oversees inventory management, including ordering and maintaining supplies and equipment.

Quality and Compliance

• Provides administrative oversight to clinicians and clinical support staff to maintain efficient operations and exceptional patient care.
• Ensures compliance with HIPAA, OSHA, HRSA, Joint Commission, and other regulatory standards.
• Routinely reviews policies and procedures, making recommendations for updates to maintain best practices.
• Assist and supports quality improvement initiatives to enhance safety, service delivery, and patient satisfaction in alignment with organizational goals.
• Coordinates cleanliness, orderliness, and safety of the working environment.
• Conducts Quality Assurance and Quality Control for the entire site and in accordance with local, state, and federal laws and regulations.

Customer Service and Patient Experience

• Delivers quality customer service in a culturally sensitive and trauma-informed manner.
• Monitors patient feedback, resolves complaints, and implements process improvements to meet patient service needs.
• Facilitates communication with patients, providing verbal and written information in their preferred language using interpreters as needed.

Leadership

• Oversees the hiring, onboarding, performance evaluations, and corrective actions for all clinical support and administrative staff.
• Supports the Medical Directors in performance evaluations, and corrective actions for all clinicians.
• Identifies opportunities to build morale and motivate employees, fostering a positive work environment.
• Ensures all staff adhere to organizational standards of behavior and uphold the mission of CCI.

Additional Responsibilities

• Secures the facility at the end of each service day, reporting any compliance breaches to the Senior Director of Health Center Operations.
• Provides regular coverage for support positions across the organization as needed.
• Performs other duties as assigned.

PERFORMANCE EXPECTATIONS:

Leadership qualities with effective communication skills by demonstrating respect, concern, and courtesy in all interpersonal relationships.

• Communicates information in an accurate, concise, and timely manner.
• Protects confidentiality of information in written and verbal communications.
• Participates in problem-solving activities of the team by attending meetings, utilizing positive interpersonal skills and appropriate channels to initiate change.
• Functions as a role model for other health center personnel and maintains harmonious relationships with patients and members of the team.

Uses current knowledge and available resources to promote a safe environment for patients and staff.

• Maintains health center in a clean, neat, safe manner.
• Adheres to CCI Health Services infection control policies.
• Understands and adheres to environmental safety guidelines, policies, and procedures.
• Participates in fire and disaster programs and drills as appropriate.

Maintains current professional skills and continues professional growth to enhance the performance and image of the organization.

• Attends appropriate in-services and continuing education offerings to obtain and maintain necessary skills.
• Accepts assignments and extra duties with flexibility and willingness to participate in all organizational activities.
• Excellent organization skills
• Solid understanding of finance management

Adheres to personnel policies to enhance operations.

• Conforms to dress code.
• Adheres to the attendance policy.
• Reports working at the designated time.

Assure that staff are trained and operate in compliance with all government and other regulatory agencies.

• Actively participates and complies with all HRSA, Joint Commission, and Patient-Centered Medical Home requirements.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree and/or the equivalent of five years' experience in health care administration; three years in a management capacity.
• Bilingual (Spanish/English), highly desired
• Experience in an acute care setting, preferably a community health center serving culturally diverse and underserved patient populations.
• Expertise in computer skills and Microsoft Office, including Excel.
• Demonstrated leadership, oral and written communication, and strategic analytic skills.
• Current BLS/CPR certification required.

WORKING CONDITIONS:

• Proper and professional grooming is always expected.
• Prolonged periods of standing, bending, or working at a desk on a computer.
• The ability to lift (up to 15lbs) is required.
• Work under fast paced conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.
• ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
• OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.

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