Job Description

Job Description

Job Description

Description:

Practice Manager

Job Description

Location: Practice Classification: Full-time, Exempt

Department: Practice Operations Reports to: Regional Practice Manager

Position Category: Staff Last Revised: December 2024

POSITION SUMMARY

The primary responsibility of the Practice Manager is to manage and coordinate office operations and activities in pediatric medical practice. The practice consists of providers delivering care to the pediatric community. The manager is expected to ensure seamless operations with a highly engaged team delivering excellent care to our patients.

DUTIES AND RESPONSIBILITIES

Staffing Responsibilities:

• Participates in the hiring, interviewing, and training staff as needed.
• Conducts staff performance reviews in accordance with company guidelines.
• Documents and manages disciplinary actions or corrective write-ups including tardiness or last-minute call outs following company policies.
• Ensures adequate coverage for all positions.
• Supervises staff relations to ensure compliance with company policies regarding behavior and appearance.
• Maintains up-to-date employee information such as addresses, telephone numbers, emergency contacts.
• Coordinates annual training for OSHA, HIPAA, BLS, and other required programs.
• Documents incident reports and needle stick injuries per established OSHA protocol.
• Supervises, motivates, and develops office staff.

Administrative Responsibilities:

• Ensures all phone calls, voicemails, and patient grievances are answered in a timely manner. (Document complaints and resolution in ECW under Patient Notes and communicate with Lead Physician).
• Monitors that provider schedules, staff schedules, and appointments are coordinated effectively.
• Collaborates with providers and staff to enhance patient care.
• Conducts monthly team meetings.
• Orders and maintains office supplies and inventory.
• Maintains the AHCA Binder updated.
• Maintains a record of professional licenses and ensures compliance and active status.
• Keepa track of all staff members who have keys to the facility.
• Assists with duties as needed including answering phones to ensure efficient workflow.
• Performs additional related duties as assigned by management.

Reports for Regional Manager:

• Monthly
• Expenses and Office cash
• Office staffing reviews report

• Quarterly (January, April, June, September)
• Staffing reviews report
• New patient per provider
• Newborns per provider

Facility Responsibilities:

• Maintains a clean and safe work environment.
• Reports via email to the Regional Practice Manager all facility repair and maintenance needs.

Requirements:

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree preferred and may be considered in lieu of work experience.
• Minimum 1 years’ experience in office management. Healthcare setting, preferred.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Passion for caring for children.
• Ability to work independently and as a member of various teams and committees.
• Acute attention to detail.
• Ability to deal effectively with a diverse group of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Computer knowledge and experience (Word, excel, electronic medical records, etc.) is a requirement.
• Ability to be self-directed and a self-starter.
• Highly strategic, creative and process oriented.

SUPERVISORY RESPONSIBILITIES Manager supervises all practice staff. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties and responsibilities of office manager, you will be required to stand, walk or sit for long hours. The employee must be able to occasionally move or lift at least 20 lbs. The employee must be able to communicate efficiently in front of large or small crowds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely. WORK ENVIRONMENT This job operates in a professional medical office environment. This job also operates in a fast paced, highly customer service environment, working with children and family/guardians. This role routinely uses standard office equipment such as laptop computers and smartphones as well as medical equipment. The work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position expected to work 40 hours per week. The office hours are Monday through Friday, varying from 7am to 6pm with weekend hours. The manager may be needed during those hours but is expected to work between 8am to 6pm. Occasionally the manager may be needed to take calls on the weekend. TRAVEL Travel is primarily local during the business day between various Pediatrica locations. Although some out-of-area and overnight travel may be expected as the company grows into other regions. SAFETY HAZARD OF THE JOB Minimal HazardsThis job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, with or without cause.

Employee Print Name: ______________________ Date: _______________________Employee Signature: _______________________

Job Tags

Full time, Contract work, Work experience placement, Work at office, Local area, Night shift, Weekend work, Monday to Friday,

Similar Jobs