This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $22.00/hr - $25.00/hr Summary: Provides Tier 1 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration. Duties: Responsible for providing desk side support to end users when a move, add, change is requested. Assists in end user hardware and software deployment. Updates status of queued service requests with the IT service management system. Escalates complex problems to Mid-level Desk side Engineers. Troubleshoots basic issues during deployments and attempts to remediate issues before Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues. Certifications desirable but not required include A , Net , Secure , ITIL V4. Must be reliable and have independent transportation. Experience/Education: Must have a minimum of 2 years of experience providing desk side support, performing move, add, change requests. Must possess a degree. High School Diploma may be substituted with 2 additional years of related experience. Top Qualifications, Skills, Experience or Certifications: Deployment of customer hardware and software Troubleshooting IT issues Problem Resolution IT support to end users Pay Transparency: The typical base pay for this role across the U.S. is: $22.00 - $25.00 /hr . Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ( Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter. #AditiConsulting Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Aditi Consulting by 2x Get notified about new Service Desk Engineer jobs in Washington, DC . Washington DC-Baltimore Area $95,000.00-$105,000.00 2 days ago Washington, DC $47,000.00-$58,000.00 1 week ago Washington, DC $57,000.00-$67,000.00 1 week ago Help Desk Engineer Level 2 (Networking Experience Required) Help Desk Specialist - Active DoD Security Clearance Arlington, VA $65,000.00-$70,000.00 3 weeks ago Chantilly, VA $57,850.00-$104,575.00 3 days ago Information Systems Security Officer 1 - Annapolis Junction, MD Microsoft Endpoint Configuration Manager (MECM) Engineer Microsoft Endpoint Configuration Manager (MECM) Engineer Chantilly, VA $85,800.00-$180,200.00 3 months ago Bethesda, MD $126,100.00-$227,950.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Aditi Consulting
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