Job Description
Required Skills: Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration. The ability to use existing knowledge base content to search for known solutions and implement work arounds. Agent must be able to follow directions and be able to process large amounts of information in a customer focused/friendly manner in a fast-paced, high-volume environment with great communication skills. Must demonstrate proficiency by efficient triage of the problem, efficient use of solutioning tools, and use of escalation processes to quickly resolve or escalate incidents that require further subject matter experts. Common call/chat types are assisting with encryption password and active directory passwords, remote access questions that may arise from a predominate work from home customer base, software installs, printer setup and other peripherals. Other: knowledge of and ability to troubleshoot general Microsoft software products such as Windows 10, Windows security updates/patching, O365, Outlook email, Teams. Additionally, knowledge of Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids.
...Chief Information Security Officer Santa Fe, NM Hybrid options available. MUST HAVE: 10 years of experience in risk management, information security, and IT roles within a larger banking environment. MUST HAVE: Deep understanding of Information Security, Business...
...Join Kumon? At Kumon, we dont just help students achieve academic successwe empower them to reach their full potential. As a Production Associate , youll play a vital role in maintaining and enhancing the quality of our educational materials across all subjects....
...stocking the shelves and building and maintaining displays and partnering up with nationally recognized customers such as Walmart, Safeway, WinCo and more. Become an ambassador of world-famous brands like Oreo, Ritz, belVita, Chips Ahoy, Triscuit among other delicious industry...
The **Group Life/Supplemental Health Claims Case Manager II** is responsible for making timely and accurate decisions on assigned claims... ...29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire...
JOIN OUR TRANSPORTATION TEAM! Great Delivery Truck Drivers are crucial to the US Foods team and one of the important faces of our organization. Our truck drivers strive for integrity and reliability while building trusting relationships with customers. Please ...