Agility Partners is seeking qualified applicants to fill an open ServiceNow Business Analyst position with one of our Banking clients. This is an exciting opportunity to sit on the ServiceNow platform team and work with business partners to align technology solutions with business strategies. Responsibilities Builds relationships with business partners who leverage ServiceNow with a goal to understand their needs, advocate on their behalf, maintain platform designed standards and governance, and communicate effectively between business and technical users. Develops an in-depth understanding of complex business processes and functional behaviors of assigned applications, potential design and integration of technical solutions, including upstream and downstream dependencies and impacts. Works with key stakeholders to capture business and user requirements as well as establish and strengthen the relationship between teams. Owns the relationship with stakeholders to identify, model, and document business processes and data requirements. Partners with Scrum and Production Support teams to ensure all documented requirements are understood, developed, tested, and delivered to specification. Facilitates scope, discovery, and design sessions, and communicates with business partners on story status and follow-up. Aligns IT resources and processes to meet the client organization’s needs, as well as the design of enterprise solutions. Builds roadmaps with business partners and executes stories within sprint timelines. Benefits and Perks This is a great opportunity to work for a financial institution that is striving to be the bank of choice; one that focuses on its customers, not its competition. An organization that provides a dynamic, fulfilling work environment that is productive, collaborative, and innovative. High visibility project with a regional financial services company where your work matters and your accomplishments are recognized! Working for an organization that focuses on company culture, inclusion, and diversity. On a team whose Core values that include: Can-Do Attitude, Service at Heart, and Forward Thinking. 50% medical coverage for you and your entire family. 401(k). Life Insurance. Disability coverage. The Ideal Candidate The ideal candidate would bring the following: Bachelor’s Degree or equivalent experience. 3+ years of related experience. This is a Hybrid workplace position, where the colleague will need to work at the assigned work location a minimum of 3 days per week. ServiceNow platform knowledge and experience. Knowledge of Agile/Scrum methodologies and tools. Ability to manage multiple projects in a fast-paced environment and meet deadlines. Experience in a Business Analyst role performing the listed responsibilities, including experience with the following artifacts: assisting in the creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases, and producing process flows using Visio or equivalent tool. Experience facilitating group sessions to gather requirements with the ability to ask relevant questions to drill into the details. Experience tracking and driving deliverables to completion. Proficiency with Microsoft (Outlook, Teams, Word, Excel, PowerPoint, Visio). #J-18808-Ljbffr Agility Partners LLC
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