Job Description

Position: Bilingual Customer Representative / Interpreter (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST)

Employment Type: Full-time, W-2

Languages Needed:

• Farsi/Dari
• Pashto
• Russian/Ukrainian
• Spanish

About the Role:

We are seeking dedicated and professional bilingual individuals to join our team as Customer Representatives / Interpreters . This is a dual-role position that combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with a wide range of administrative responsibilities .

In addition to interpretation, the role involves supporting onboarding processes, maintaining accurate contractor documentation, assisting with compliance tracking, and providing general administrative and financial support. Strong attention to detail and organizational skills are essential.

Key Responsibilities:

Interpretation & Customer Support

• Deliver real-time OPI/VRI interpretation services in your designated language(s)
• Assist contractors with completing and updating profiles and documentation
• Follow up with contractors to ensure records are current and compliant
• Maintain clear and professional communication with contractors and internal teams
• Handle sensitive information with confidentiality and accuracy

Administrative & Documentation Support

• Collect, review, and maintain contractor documentation, including expiration dates, certification types, and regulatory compliance
• Upload and maintain onboarding documents and certifications in company systems (e.g., PayCor, Salesforce)
• Track contractor documents related to training, proficiency testing, quality assurance, and ongoing education
• Address and resolve documentation-related inquiries from contractors
• Collaborate with upper management and the recruiting team to support onboarding and administration
• Assist with finance and budgeting tasks, and contribute to improvements in workflow, communication, and reporting
• Perform general administrative duties and other tasks as assigned

Requirements:

• Strong bilingual proficiency in English and one of the following languages: Farsi/Dari, Pashto, Russian/Ukrainian, or Spanish
• Excellent communication, organization, and customer service skills
• Strong attention to detail and the ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST)
• Prior interpretation experience preferred
• DSHS or national interpreter certification (NBCMI, CCHI, ALTA) is a plus
• (Support provided for those seeking DSHS recognition)

Administrative Experience:

• Demonstrated experience in administrative coordination related to compliance, certifications, and expiration tracking
• Proficiency in using platforms for tracking hours, payments, documentation, and reporting (e.g., PayCor, Salesforce, PowerBI)
• Ability to accurately manage and verify professional documents and maintain regulatory compliance

Education & Professional Background:

• Bachelor’s degree in Business Administration, Finance, Human Resources, or Linguistics preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in contract administration and interpreter services

Work Environment & Screening Requirements:

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
• Regular working hours are Monday–Friday, 8:00 AM to 5:00 PM PST

Compensation:

• $22 to $25 per hour , depending on qualifications and relevant experience
• Full benefits package available

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